Privacy Policy
At BoatsExpert, we are committed to protecting your privacy and handling your personal data responsibly, transparently, and in accordance with applicable data protection laws.
This Privacy Policy explains what personal data we collect, how we use it, when we share it, how long we keep it, and what rights you have when using our website, browsing our boat catalog, purchasing products through our online store, submitting inquiries, or contacting us.
By using this website, you acknowledge that you have read this Privacy Policy.
1. Who we are
BoatsExpert operates this website and acts as the data controller for the personal data collected through it.
If you have any questions regarding this Privacy Policy or the way your personal data is processed, you may contact us at:
📧 Email: info@boatsexpert.com
📞 Phone: +40 (743) 377 377
2. What data we collect
Depending on how you interact with our website, we may collect the following categories of personal data:
- full name
- billing and delivery address
- email address
- telephone number
- company details, where applicable
- order details and purchase history
- product interests, quotations, and inquiries
- payment-related information necessary to process transactions
- communication history with our team
- account-related data, where applicable
- technical data such as IP address, browser type, device information, pages visited, and session activity
- cookie preferences and consent settings
3. How we collect your personal data
We collect your data when you:
- place an order through our online store
- submit a contact form or request information about a product
- request details about boats, trailers, accessories, electronics, engines, or other listed products
- subscribe to newsletters or marketing communications
- communicate with us by phone or email
- browse our website
- manage your cookie preferences through the cookie banner
4. Why we use your data
We use your personal data for the following purposes:
- to process and deliver orders
- to provide quotations or product information
- to respond to inquiries submitted through forms, email, or phone
- to manage payments, invoicing, returns, and refunds
- to provide after-sales support
- to improve website functionality, product presentation, and customer experience
- to maintain website security and prevent fraud or misuse
- to comply with legal, accounting, and tax obligations
- to send service-related communications regarding orders, inquiries, or account activity
- to send newsletters or promotional communications, where permitted by law or based on your consent
5. Legal basis for processing
We process your personal data based on one or more of the following legal grounds:
- the performance of a contract
- taking steps at your request before entering into a contract
- compliance with legal obligations
- our legitimate interests in operating and improving our business and website
- your consent, where required
6. Orders, payments, and customer service
When you place an order or request commercial information, we use your personal data to manage the full customer relationship, including:
- order confirmation
- payment processing
- shipping coordination
- customer communication
- returns and refund handling
- support related to products and services
Payment information is processed only to the extent necessary for completing the transaction and related administration.
7. Contact forms and product inquiries
Our website allows visitors to request information about specific products and services. When you submit an inquiry regarding a boat, trailer, accessory, or other product, we use the information you provide to respond to your request, provide commercial information, and continue communication if necessary.
If your inquiry concerns a specific product or order, we may retain the information associated with that inquiry for internal record-keeping and customer service purposes.
8. Newsletter and marketing communications
If you subscribe to our newsletter or otherwise opt in to receive marketing messages, we may use your email address to send you updates about products, offers, services, and company news.
You can unsubscribe from marketing communications at any time by using the unsubscribe link in the email or by contacting us directly.
9. Cookies and similar technologies
Our website uses cookies and similar technologies to ensure proper functionality, remember your preferences, improve performance, and better understand how visitors use the site.
Some cookies are strictly necessary for the website to function. Other cookies, including analytics or marketing cookies, are used only where allowed by law and based on your consent choices.
You can manage your cookie preferences through the cookie banner or your browser settings.
10. Who we share your data with
We may share your personal data only where necessary and only with relevant third parties, such as:
- courier and logistics providers
- payment service providers
- website hosting and technical maintenance providers
- email and communication service providers
- analytics, consent management, and related technology providers
- professional advisors, accountants, auditors, or legal representatives
- public authorities or regulators where disclosure is required by law
We do not sell your personal data to third parties.
11. International transfers
Where some of our service providers are located outside the European Economic Area, we take reasonable steps to ensure that your personal data is protected through appropriate safeguards in accordance with applicable law.
12. How long we keep your data
We retain personal data only for as long as necessary for the purposes for which it was collected, including customer service, order fulfillment, legal compliance, accounting, tax, and dispute-resolution purposes.
Certain financial, order, and transaction records may be retained for the period required by applicable law.
13. Your rights
Subject to applicable law, you may have the right to:
- access your personal data
- request correction of inaccurate or incomplete data
- request deletion of your data
- request restriction of processing
- object to certain processing activities
- withdraw consent at any time where processing is based on consent
- request portability of your data
- lodge a complaint with the competent data protection authority
To exercise any of these rights, please contact us using the contact details provided in this Privacy Policy.
14. Data security
We take appropriate technical and organizational measures to protect your personal data against unauthorized access, accidental loss, disclosure, misuse, or alteration.
However, no website, server, or method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.
15. Third-party services and external links
Our website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies separately before providing any personal data.
16. Children’s privacy
This website is not intended for children, and we do not knowingly collect personal data from children unless permitted by applicable law and supported by an appropriate legal basis.
17. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business operations, website features, legal requirements, or data processing practices.
Any updated version will be published on this page and will become effective from the date of publication, unless otherwise stated.
18. Contact
If you have any questions about this Privacy Policy or the way we process your personal data, please contact:
BoatsExpert
📧 Email: info@boatsexpert.com
📞 Phone: +40 (743) 377 377
